Shipping Policy

Thank you for choosing Traveler’s Drone. We are committed to providing you with a seamless shopping experience, including fast and reliable shipping. Please review our shipping policy below. If you have any questions or need further assistance, please don’t hesitate to contact us using the following details:

Email: [email protected] Phone: (623) 280-3145 Address: Ste 101, 202 Plymouth St Brooklyn, NY 11201

1. Order Processing

• • Order Confirmation: Once you place an order, you will receive an order confirmation email with the details of your purchase. Please review this email and contact us promptly if there are any discrepancies.
  • Order Processing Time: We strive to process and ship all orders within 1-2 business days, excluding weekends and holidays. However, please note that order processing time may be slightly longer during peak seasons or promotional periods.

2. Shipping Methods and Delivery

• • Shipping Carriers: We work with reputable shipping carriers to deliver your orders securely and efficiently. The shipping carrier used for your order will depend on various factors such as destination, package size, and shipping speed selected during checkout.
  • Shipping Options: During the checkout process, you will have the option to choose your preferred shipping method. The available shipping options may include standard shipping, expedited shipping, or other shipping services offered by the selected carrier.
  • Delivery Timeframe: The estimated delivery time will depend on your location and the shipping method selected. Please note that delivery times are estimates provided by the shipping carriers and are not guaranteed. Delays may occur due to unforeseen circumstances beyond our control, such as weather conditions or customs clearance.

3. Shipping Rates

• • Calculation: Shipping costs are calculated based on various factors, including the shipping destination, package weight, dimensions, and the selected shipping method. The shipping cost will be displayed during the checkout process before you confirm your order.
  • Free Shipping: We may offer free shipping promotions for eligible orders. The eligibility criteria, such as minimum order value or specific products, will be clearly stated in the promotion details.

4. International Shipping

• • International Orders: We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the product or shipping costs.
  • Customs Clearance: International shipments may undergo customs clearance procedures, which can cause delays. We are not responsible for any customs-related issues, including delays, fees, or the refusal of entry by customs authorities.

5. Order Tracking

• • Tracking Information: Once your order is shipped, we will provide you with a tracking number and a link to track your package online. You can use this information to monitor the progress of your shipment and estimated delivery date.

6. Address Accuracy

• • Accurate Information: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays, misdeliveries, or return shipments caused by incorrect or incomplete addresses. If you need to make any changes to your shipping address after placing an order, please contact us immediately.

7. Order Issues and Assistance

• • Order Inquiries: If you have any questions or concerns regarding your order, shipping, or delivery, please contact our customer support team. We are here to assist you and resolve any issues as quickly as possible.

Thank you for reviewing our shipping policy. We strive to provide timely and reliable shipping services to ensure your satisfaction. If you have any further questions or need assistance, please contact our customer support team.